State Farm® Insurance Agent Joan Roisum

"Joan took the time to understand my needs and explained everything in straightforward language. I felt fully informed about my situation. When I had to file a claim they were with me every step of the way and made the process quick and stress-free."

"Awesome service as always. Nicole is great. Love State Farm !"

"Nicole was easy to work with, kept us informed, was quick to respond to our questions and followed through on getting our policies pulled together. Thanks Nicole!"

"Wonderful customer service from every member of this team! Very knowledgeable, friendly and responsive! Nicole Mitchell was very helpful today."

"Great group to work with, Nicole is always available for questions and help. Strongly recommend!"

"I have been working with Joan and her team for as long as I can remember. The entire staff is always very friendly and knowledgeable. They want their clients to have the best insurance coverage available. Nicole has been great to work with. She is always quick to answer questions, make sensible suggestions and help find the best solution for our family."

"This agency is great! Kiera was great to work with!"

"Kiera B was incredible to talk to! She was an absolute delight and such a great help! Can’t recommend her enough"

"Joan and staff are always friendly and helpful!"

"Joan is very knowledgeable! Her staff is friendly and helpful!"

"I have been working with Joan and her team for over 10 years, and they consistently provide the best and quickest responses. I receive the necessary services, estimates, and insurance updates almost instantly. Their support has been invaluable in helping us scale our business, as it eliminates the stress and time spent waiting on calls and repeatedly explaining our needs."

"Joan Roisum Agency has been my homeowners and auto insurance agent for decades. Their service is excellent. When my home suffered water damage, Joan and State Farm helped resolve the repair needs with prompt and professional help. Thank you to Joan and Nicole for all your great help!"

"We have been State Farm customers for decades. When our longtime agent retired we were assigned to another agent. We had a terrible experience, and his team made extremely costly mistakes. I was planning to leave State Farm until a relative recommended Joan Roisum. Since we switched (and you can switch to any State Farm agent you want!), Joan has spent a significant amount of time reviewing our policies, switching things around, and explaining all the nuances of our policies and what the coverage means. Joan has the old school ethics and skills we were looking for. She is a consummate professional."

"They are nice initially until a life event occurs that threatens their premium revenue. Needed to make changes on non-essential insurance and Kira got frustrated when I was not fully understanding her convoluted answers to my questions. Transferred me to Joan mid-sentence and this is where the real unprofessionalism began. Joan raised her voice and started yelling at me while I was asking questions (similar other review). Glad my auto insurance is not with them. Considering contacting State Farm corporate as the unprofessionalism was one of the worst I have experienced. Will never use State Farm again."

"Jack made things very easy and provided great prices. Really happy with the experience!"

"Across multiple generations, my family has maintained a lasting and productive relationship with Joan and her proficient team. Their comprehensive understanding of the insurance policies they offer is truly commendable. Moreover, they exhibit a genuine enthusiasm for assisting their clients in comprehending the intricacies of their coverage, going the extra mile to provide supplementary insights about potential gaps in protection. A distinct quality that sets Joan and her team apart is their commitment to transparency and integrity. Instead of imposing unnecessary policies, they prioritize ensuring that clients grasp the rationale behind the suggestion of additional coverage. This approach speaks to their dedication to fostering informed decision-making, a trait that's truly reassuring for anyone seeking insurance guidance. In essence, Joan and her team's expertise, coupled with their unwavering dedication to empowering clients, marks them as outstanding insurance professionals. Their legacy of exceptional service is a testament to their proficiency and customer-centric approach."

"Best service around!"

"We have used Joan as our agent for 20+ years. As she and her team grows, we continue to be impressed with the quality service as well as the “high touch” response when we have a question or an insurance need. I’d highly recommend Joan and her State Farm team for your insurance needs."

"This office is so efficient, seems like they've processed your request almost before you make it. To a person, everyone on the team is top notch and clearly knows their stuff. I’ve been with them almost 30 years. Highly recommended ! 💫"

"Great customer service and always has your best interest in mind!"

"Blake provided great customer service and seemed to really have my best interest in mind. I was upfront about the fact that I was a first time insurance buyer, and he took his time to talk me through the intricacies of the process. Overall, I had a great experience."

"Several generations of our family have worked with Joan and her staff over the years. Anytime you call, someone picks up the phone right away - you're not waiting on hold forever or getting an automated system. They are knowledgeable, honest, professional, and always willing to answer whatever questions we have. Thank you!"

"Joan and her team went above and beyond! Very patient, kind and caring team that I felt very well taken care of! Would recommend to all friends and family!"

"We are so grateful for Joan’s guidance as we have made choices about our insurance needs. She and her staff are always there with thoughtful and useful responses and help!"

"Joan and her team are the best of best!! Outstanding service and extremely knowledgeable! The gal who answers the phone is especially helpful in answering all things insurance and she has the best attitude! Cannot recommend enough!"