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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Julia Hoffmann

October 2, 2024

5  out of  5
rating by Julia Hoffmann
"This agency is great! Kiera was great to work with!"
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Sawyer Levos

October 2, 2024

5  out of  5
rating by Sawyer Levos
"Kiera B was incredible to talk to! She was an absolute delight and such a great help! Can’t recommend her enough"
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Nicole Mitchell

October 2, 2024

5  out of  5
rating by Nicole Mitchell
"Joan and staff are always friendly and helpful!"
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Joshua Radziej

October 2, 2024

5  out of  5
rating by Joshua Radziej
"Joan is very knowledgeable! Her staff is friendly and helpful!"
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Katuri Property Management

September 25, 2024

5  out of  5
rating by Katuri Property Management
"I have been working with Joan and her team for over 10 years, and they consistently provide the best and quickest responses. I receive the necessary services, estimates, and insurance updates almost instantly. Their support has been invaluable in helping us scale our business, as it eliminates the stress and time spent waiting on calls and repeatedly explaining our needs."
We responded:
"Thank you, Ashwin, for the kind words. We are always happy to assist with all of your insurance needs and sincerely appreciate your business!"
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ML J13

September 12, 2024

5  out of  5
rating by ML J13
"Joan Roisum Agency has been my homeowners and auto insurance agent for decades. Their service is excellent. When my home suffered water damage, Joan and State Farm helped resolve the repair needs with prompt and professional help. Thank you to Joan and Nicole for all your great help!"
We responded:
"Hi ML! Thank you for the great review. It has been our pleasure to help with the numerous changes you have made in the last few years. We are always happy to assist in any way we can and appreciate your loyalty!"
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G R

August 15, 2024

5  out of  5
rating by G R
"We have been State Farm customers for decades. When our longtime agent retired we were assigned to another agent. We had a terrible experience, and his team made extremely costly mistakes. I was planning to leave State Farm until a relative recommended Joan Roisum. Since we switched (and you can switch to any State Farm agent you want!), Joan has spent a significant amount of time reviewing our policies, switching things around, and explaining all the nuances of our policies and what the coverage means. Joan has the old school ethics and skills we were looking for. She is a consummate professional."
We responded:
"Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do!"
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William Yarnall

April 24, 2024

1  out of  5
rating by William Yarnall
"They are nice initially until a life event occurs that threatens their premium revenue. Needed to make changes on non-essential insurance and Kira got frustrated when I was not fully understanding her convoluted answers to my questions. Transferred me to Joan mid-sentence and this is where the real unprofessionalism began. Joan raised her voice and started yelling at me while I was asking questions (similar other review). Glad my auto insurance is not with them. Considering contacting State Farm corporate as the unprofessionalism was one of the worst I have experienced. Will never use State Farm again."
We responded:
"I am sorry we are not able to cancel a policy listing another person's name, without their knowledge, as this is our professional responsibility. "
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Stuart Nelson

November 7, 2023

5  out of  5
rating by Stuart Nelson
"Jack made things very easy and provided great prices. Really happy with the experience!"
We responded:
"Stuart: Welcome to our Agency and thank you for the great review!"
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Patrick Berg

August 23, 2023

5  out of  5
rating by Patrick Berg
"Across multiple generations, my family has maintained a lasting and productive relationship with Joan and her proficient team. Their comprehensive understanding of the insurance policies they offer is truly commendable. Moreover, they exhibit a genuine enthusiasm for assisting their clients in comprehending the intricacies of their coverage, going the extra mile to provide supplementary insights about potential gaps in protection. A distinct quality that sets Joan and her team apart is their commitment to transparency and integrity. Instead of imposing unnecessary policies, they prioritize ensuring that clients grasp the rationale behind the suggestion of additional coverage. This approach speaks to their dedication to fostering informed decision-making, a trait that's truly reassuring for anyone seeking insurance guidance. In essence, Joan and her team's expertise, coupled with their unwavering dedication to empowering clients, marks them as outstanding insurance professionals. Their legacy of exceptional service is a testament to their proficiency and customer-centric approach."
We responded:
"Thank you Patrick for the 5 Star Review! I am grateful to serve your family for 33 years. Thank you for your business and loyalty to my Agency!"
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Sabrina Cooper

March 7, 2023

5  out of  5
rating by Sabrina Cooper
"Best service around!"
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Denise McAlpin

January 15, 2023

5  out of  5
rating by Denise McAlpin
"We have used Joan as our agent for 20+ years. As she and her team grows, we continue to be impressed with the quality service as well as the “high touch” response when we have a question or an insurance need. I’d highly recommend Joan and her State Farm team for your insurance needs."
We responded:
"Thank you, Denise, for your kind words. I appreciate your loyalty to my Agency!"
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Donna Schnerk

January 12, 2023

5  out of  5
rating by Donna Schnerk
"Wonderful customer service from every member of this tram! Very knowledgeable, friendly and responsive!"
We responded:
"Thank you, Donna! We are so glad you have a great experience with us. We train hard to make sure our team operates efficiently.... glad to know it is working!"
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Fred Norenberg

July 25, 2022

5  out of  5
rating by Fred Norenberg
"This office is so efficient, seems like they've processed your request almost before you make it. To a person, everyone on the team is top notch and clearly knows their stuff. I’ve been with them almost 30 years. Highly recommended ! 💫"
We responded:
"Hi Fred! Thank you for the kind review and more importantly your loyalty to our agency. You are much appreciated!"
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Korryn Leudesdorf

November 24, 2021

5  out of  5
rating by Korryn Leudesdorf
"Great customer service and always has your best interest in mind!"
We responded:
"Thank you Korryn, I appreciate your business!"
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Jake Kisch

November 19, 2021

5  out of  5
rating by Jake Kisch
"Blake provided great customer service and seemed to really have my best interest in mind. I was upfront about the fact that I was a first time insurance buyer, and he took his time to talk me through the intricacies of the process. Overall, I had a great experience."
We responded:
"Hi Jake! Thank you for the great review and your business."
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Jennifer Woolsey

November 18, 2021

5  out of  5
rating by Jennifer Woolsey
"Several generations of our family have worked with Joan and her staff over the years. Anytime you call, someone picks up the phone right away - you're not waiting on hold forever or getting an automated system. They are knowledgeable, honest, professional, and always willing to answer whatever questions we have. Thank you!"
We responded:
"Thank you Jennifer for the positive review. Your family is very important to me and I appreciate your loyalty!"
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Lindsay Mackay

November 16, 2021

5  out of  5
rating by Lindsay Mackay
"Joan and her team went above and beyond! Very patient, kind and caring team that I felt very well taken care of! Would recommend to all friends and family!"
We responded:
"Thank you Lindsay for your review and recommendation!"
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Julia Yach

November 12, 2021

5  out of  5
rating by Julia Yach
"We are so grateful for Joan’s guidance as we have made choices about our insurance needs. She and her staff are always there with thoughtful and useful responses and help!"
We responded:
"Hi Julia! Thank you for your loyalty to my agency. You and Joe are much appreciated!"
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Caroline Schultz

November 10, 2021

5  out of  5
rating by Caroline Schultz
"Joan and her team are the best of best!! Outstanding service and extremely knowledgeable! The gal who answers the phone is especially helpful in answering all things insurance and she has the best attitude! Cannot recommend enough!"
We responded:
"Hi Caroline! Thank you for the great review. Grace does a great job for our agency!"
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Josh huttunen

November 10, 2021

5  out of  5
rating by Josh huttunen
"So responsive to me when I need them, they go the extra mile and treat you amazing!"
We responded:
"Hi Josh! Thank you for the review. Taking great care of our clients is our number one goal!"
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Beth Frost

November 9, 2021

5  out of  5
rating by Beth Frost
"Joan is a very knowledgeable and experienced State Farm agent. She is always prompt to address my needs and conducts herself with the utmost in professionalism. Her new team in Excelsior is a great complement to her business. Highly recommend!"
We responded:
"Beth, we are grateful for your kind words. Thank you for sharing your review with us and the community!"
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Juan Pablo Gil

October 29, 2021

5  out of  5
rating by Juan Pablo Gil
"I’ve working with Joan’s agency for many years and they are always very responsive. Her staff is very friendly and when I call them with a question they are respectful and professional."
We responded:
"Hi Juan! Thank you for the review. I am happy my team was able to help with your complex change!"
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Erin Allard

October 29, 2021

5  out of  5
rating by Erin Allard
"Where do I begin with telling you how amazing Joan has been to work with for the last 25+years!? She knows insurance and cares about your needs at every level.... Joan's advice has saved me countless heart/headaches so many times that I could right a novel lol. You will love working with her and her team because they care.... enough said:)"
We responded:
"Thank you Erin! Your business and loyalty to my agency is much appreciated!!"
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Chelsey Ledin

October 28, 2021

5  out of  5
rating by Chelsey Ledin
"Wonderful to work with! Highly Recommend for insurance provider!"
We responded:
"Hi Chelsey, thank you for placing your trust with our agency!"